Disputes
Consumer dispute resolution
Information about complaints and alternative dispute resolution for consumers.
Last updated: 26 July 2026
Contact us first
If you have a concern or dispute, contact REMATEPERFEITO SOC. UNIPESSOAL, LDA at info@remateperfeito-solar.pt or +351 967 095 111 and identify the relevant service and requested outcome.
Alternative dispute-resolution body
For eligible consumer disputes in the Torres Vedras area, consumers may contact CNIACC, Centro Nacional de Informação e Arbitragem de Conflitos de Consumo.
- Website: www.cniacc.pt
- Email: geral@cniacc.pt
- Telephone: 253 619 107 (call to the Portuguese fixed network)
- Address: Rua D. Afonso Henriques, 1, 4700-030 Braga
Other areas
The competent body may depend on the consumer’s home or where the contract was made. Portugal’s Consumer Portal provides the current official list.
Complaints Book
Portugal’s Electronic Complaints Book is available at www.livroreclamacoes.pt. This information does not imply full voluntary adherence to arbitration where adherence is not legally mandatory.